June 11, 2020
First and foremost, we send our well wishes. We hope you and yours are well and you are in good spirits!
As California moves further into Phase 3 of Governor Newsom's four-stage plan to gradually reopen the state, we too are preparing to resume tour operations later this summer.
Phase 3 allows for the resumption of leisure travel in California and much needed relief for our travel industry partners including hotels, museums, zoos, aquariums, gardens and other attractions. Each of them has been working hard to prepare for this reopening with a set of safety guidelines and precautions meant to mitigate the spread of coronavirus.
Good Times Travel, along with these industry partners, has been in "hibernation" since March 15 actively canceling, rescheduling and reworking our business models to prepare for this gradual reopening and business in a new environment.
It has been a challenge, but we've been inspired daily by the incredible outpouring of support from our guests who have shared many thoughtful and encouraging comments that have gone a long way to lift our spirits and provide a positive outlook for the future. By transferring their funds to a future tour or keeping the funds on their account as a future tour credit, our clients in overwhelming numbers have demonstrated their support for us and willingness to help us bridge the gap to the day we can resume tours.
That day will be here soon. We expect to resume operation with a few tours in September followed by a gradual increase of departures into October and beyond. In fact, we've been busy adding new single-day and regional multi-day tours into the spring of 2021 onto this website - ideal tours for those who feel comfortable traveling short distances for a shorter period of time.
We are fully aware that not everyone will be ready to travel by September. However, based on the recent increase in bookings and inquiries as to when we are going to operate tours again, we know that many of our travelers are ready to get on the road again! Regardless of when you decide to travel with us again, we know that good times begins with peace of mind. Therefore, during this long road back to "normal" we will continue to offer our guests peace of mind about their future travel plans with us. Below we have outlined some of the protocols that will be in place once our operations resume.
One of the best parts of traveling is the dreaming, the planning and the anticipation of departing. Even if it's not until 2021, we look forward to welcoming you back onboard when the excitement of traveling will have returned. And we will be ready to help you fulfill your travel dreams.
Good Times Travel
Frequently Asked Questions
Are You Mailing Out a New Tour Catalog?
At this time, we are not creating or mailing out a new catalog due to the expense and limited staff to put it together. Our current 2020 catalog (printed and mailed in February) contains the multi-day tours that we will offer through the end of 2020. We will continue to update our website and send out e-mailers with new single-day tours as they are added and anticipate mailing a 2021 catalog later this year.
Is Your Office Open?
Our physical office will remain closed until we resume the operation of tours. However, staff is working remotely and responding to new bookings, brochure requests, e-mails and voicemails in a timely manner. E-mail remains the most effective way to communicate with us at firstname.lastname@example.org
When Will Tours Resume?
We expect to operate tours beginning in September. Our website is up-to-date and clearly shows the tours in July and beyond that have been cancelled or rescheduled. All other tours not marked as such are scheduled to operate on the date shown. In addition, you'll find the newly added single-day tours in October and November, and newly added multi-day tours for spring 2021. We will continue to add tours as museums and other attractions re-open and we can schedule visits.
How Are You Deciding Whether to Operate a Tour?
First and foremost, the determination for us to operate a tour is based on the safety and enjoyment of our guests while on the tour. We are following guidance set forth by the U.S. Travel Association developed in conjunction with the Centers for Disease Control and Prevention (CDC) to ensure that when we resume operations, we do so with the most up-to-date guidelines. Below are some of the measures we will be taking to safeguard our guests' health and well-being while providing for a memorable and fulfilling travel experience.
Less Passengers/More Space
To allow for the current recommendation of social distancing, our tours will operate with a number of empty seats to allow guests to space out for a more comfortable experience. Those guests not traveling with a companion will have two seats to themselves. In addition, we have temporarily suspended our customary daily seat rotation on multi-day tours.
Use of Face Coverings
We are requiring all guests to bring and wear a face covering while onboard the motorcoach - with tour directors, drivers and local guides also doing the same.
Prior to boarding the coach each day, our tour director will take touchless temperatures of each guest. Any guest with a temperature above 100.4 degrees will not be permitted to board the motorcoach.
A Cleaner Motorcoach
Our local coach operator, Lux Bus America, is installing new air filters (MERV 8) which remove respiratory droplets while the entire cabin is exchanged with fresh, outside air approximately every 5 minutes. Electrostatic sprayers are being used to disinfect ALL surface areas inside the motorcoach prior to departure while the driver will regularly sanitize the motorcoach throughout the day focusing on high-touch areas. Hand sanitizer will be available at all times and guests are encouraged to bring their own as well.
Specific protocols will vary from hotel to hotel but in general, rooms, restaurants and other guest areas will be deep-cleaned regularly, with rooms disinfected thoroughly between guests. High-traffic areas like lobbies and elevators will be cleaned hourly.
Attractions & Restaurants
We are working closely with our partners to ensure adequate physical distancing during meals, experiences, and sightseeing. Guests may be rotated in smaller sub-groups when necessary. All buffet and family-style meals have been changed to waiter-served meals.
Your Tour Director
We have enhanced our already high levels of training for our tour directors. These highly trained and knowledgeable individuals have the ability to handle a variety of unexpected situations - including illnesses and emergencies. As always, your tour director is there to remove many of the "touch points" involved in travel including the hotel check-in and expedited entry into restaurants, museums and attractions.
We will ask all guests to monitor their health throughout their tour, with protocols in place in the event someone becomes ill.