March 31, 2020
During these uncertain times we appreciate your support more than ever. The many thoughtful and encouraging comments from our clients go a long way to lift our spirits and provide a positive outlook for the future. Thank you for your continued patience and understanding during a very challenging time.
Please know we continue to monitor the evolving COVID-19 situation and evaluate each scheduled tour individually to determine the best course of action. The health, safety, and well-being of our customers and staff will always be our top priority. We will continue to follow the guidance of local and federal government and public health authorities. We will not resume operation of our tours until it is safe to do so.
Due to the governor's Shelter-in-Place Order, our office is temporarily closed until the order is lifted. A limited number of staff is working a limited number of hours from home and responding to e-mails and voicemails as quickly as possible. We apologize for any delay in returning your call. Our staff is prioritizing those travelers on tours departing in the next week. E-mail remains the most effective way to communicate with us.
Thank you for your patience and understanding as we give each tour, client, booking and transaction the time and attention they require.
Cancelled/Rescheduled Tours, Tour Credits
Due to the COVID-19 situation, many departures have already been cancelled or rescheduled, and unfortunately there are likely more to come. Our list of departures on this website is being kept up-to-date so it is obvious which tours are still scheduled to operate and which have been cancelled.
As of March 31, all tours departing through April 30, 2020 have been rescheduled or cancelled. In addition, a few tours after April 30 have been cancelled because they have been cancelled by our vendors. For tours after April 30 that have not been cancelled, we are monitoring the situation and will continue to cancel departures as the situation warrants. We are not outright cancelling tours more than 30 days out for two reasons:
1. To allow our staff to keep up with credits for those tours that have cancelled
2. Because the vendors that we work with on a particular tour may not have cancelled yet
and, therefore, we cannot cancel the tour before the vendor does or we will risk not
receiving a credit on your behalf
Again, tours will not operate until it is safe to do so. We are dealing with over 100 tour cancellations thus far - which equates to contacting and crediting almost 5,000 travelers on those tours. If you haven't heard from us yet regarding a rescheduled/cancelled tour, we are working in chronological order and slowly but surely working our way towards you.
When the decision is made to cancel or reschedule a tour, each traveler on that tour is contacted by e-mail or phone as quickly as possible. When possible, we are providing dates for future tours to the same destination and can rebook you immediately and transfer your funds. In other cases, a tour credit is being added to each travelers' account to be used towards any tour or cruise we offer.
Until Good Times Travel cancels a tour, a tour is considered to be operating as scheduled. Therefore, our current cancellation policy (which requires we keep an administrative fee) is still in effect for those tours not yet cancelled by Good Times Travel. Due to the uncertain times, we ask that you refrain from cancelling tours past April 30, 2020 at this time. We may be forced to cancel the tour anyways if the COVID-19 situation demands it, and your patience will provide greater value for you.
Good Times Travel will be here when this is over. We look forward to welcoming you onboard soon when the excitement and anticipation of traveling will have returned. We will be ready to help our travelers fulfill their travel dreams.
Take care of each other and stay well.
Good Times Travel