Travel Policies

To book a tour, go here and continue through our online booking system. If you need assistance, you may contact us by telephone at (714) 848-1255 or visit our office at 17132 Magnolia St., Fountain Valley CA, 92708-3348 between 9:00 a.m.-4:00 p.m. (Pacific Time), Monday-Friday. Our office is closed on weekends, major holidays and is subject to unannounced closures. Booking a tour secures your space(s) on that tour for up to 7 days allowing time for full payment (or a deposit if that option exists for a multi-day tour) to be made. If the tour departs within 7 days, full payment is required at the time of booking. Unpaid bookings after 7 days are subject to cancellation. Motorcoach and venue seat assignments are based on the date that payment was made (postmarked if mailed) and not the date the tour was booked. There is a daily seat rotation on most multi-day tours.

Credit Card Payments
You may make an immediate and secure eCheck or credit card (American Express, Discover, Mastercard and Visa) payment during the booking process or you may return to "My Account" and make a secure payment for one or more of your unpaid bookings within 7 days of the date it was booked. if necessary, credit card payments may also be made in person at our office (see above for normal open hours). Credit card payments are not accepted over the telephone for your own security and because we require a digital or signed authorization.

Check/Cash Payments
Check payments may be made in person (there is a mail slot in our door if our office is not open) or mailed to our office at 17132 Magnolia St., Fountain Valley CA, 92708-3348. Checks should be made payable to "Good Times Travel." Multiple tour payments may be combined on a single check payment as long as you provide an itemization of the tours/departure dates you are making payment for. Cash payments may be made in person at our office.

Balance Payments
The balance of payment for all multi-day tours is generally required 60-120 days prior to departure. If full payment was not made at the time of booking, an invoice with the amount due and due date will be sent to you.

Good Times Travel Cancellations
In the rare event Good Times Travel must cancel or reschedule a tour, all guests that booked the tour will be notified as soon as possible, by e-mail or telephone, and given the option to receive a full refund or tour credit. Good Times Travel is not responsible for any change fees or additional costs you or a member of your traveling party may incur – such as airline tickets or other arrangements that were not made through Good Times Travel – due to the cancelation or rescheduling of a tour.

“Rain or Shine”
Our tours generally operate regardless of the weather forecast and weather and road conditions on the day of departure. Like all cruise and tour operators, we make non-refundable payments on your behalf 30-90 days prior to departure to a variety of tour suppliers including hotels, restaurants, transportation providers, theatres, attractions, etc. with limited or no option to decrease our count or cancel and receive a refund or credit on your behalf should the weather be less than ideal. In the very rare event we have to cancel a tour due to inclement weather, it will be because the main attraction or event has canceled. In this case, all guests that booked the tour will be notified as soon as possible, by e-mail or telephone, and given the option of a full refund or tour credit.

Guest Cancellations
We realize that illness and other unforeseen events may require our guests to cancel a tour. If you or a member of your traveling party must cancel a tour, written notification is required by e-mail or mailed/hand-delivered letter. Upon receipt of written cancellation, we will assume that the guest(s) that cancelled will not be present on the tour and we can therefore, no longer guarantee the space(s) on the tour, nor seating priority. While guests may generally permit a friend or family member go in their place, please contact us so we can confirm there are no restrictions or limitations.

Regardless of the date of cancellation and the reason for cancellation – much like a ticket for a concert, sporting event or flight – we cannot guarantee a refund or tour credit once payment is made for a tour. We generally make commitments and/or payments (some of which may be non-refundable) on behalf of our guests to our tour suppliers (hotels, restaurants, transportation providers, theatres, attractions, etc.) up to 90 days prior to departure with limited or no option to decrease our guest count or receive a refund/credit from our supplier(s) on your behalf. In addition, cancellations, tour credits and transfers of paid bookings generally result in a lengthy and costly process of communication, adjustments, and penalties/fees assessed by our tour suppliers. Therefore, the following cancellation deadlines and associated fees are in place:

Single-Day Tour Cancellation

• Guests who cancel 30 or more days prior to the departure date, may receive a credit (less a $10 per person administrative fee) or a refund (less a $25 per person administrative fee) AND any non-recoverable or non-transferable fees made to our tour suppliers on the guest’s behalf will also be retained.
• Guests who cancel within 30 days of the departure date, may receive a credit (less a $10 per person administrative fee) or a refund (less a $25 per person administrative fee) ONLY if we are able to replace the cancelled guest(s) with a new booking or with a guest(s) from the waitlist. Note that even though a tour may be waitlisted, the waitlist may be empty or guests on the waitlist may have made other plans or are no longer interested once contacted. 
• There are exceptions to the above policy and some tours (including those tours that involve pre-purchased tickets or security access) may have different or additional restrictions.
• If a refund has been approved for a cancellation, please allow 4 weeks after cancellation to receive the refund check.

Multi-Day Tour Cancellation

• Guests who cancel prior to our established balance payment deadline (generally 60-90 days prior to departure depending on the tour), may receive a credit (less a $50 per person administrative fee) or a refund (less a $75 per person administrative fee) AND any non-recoverable or non-transferable fees made to our tour suppliers on the guest’s behalf will also be retained.
• Guests who cancel after our established balance payment deadline (generally 60-90 days prior to departure depending on the tour), may receive a credit (less a $75 per person administrative fee) or a refund (less a $150 per person administrative fee) AND any non-recoverable or non-transferable fees made to our tour suppliers on the guest’s behalf will also be retained.
• Guests who cancel within 30 days of departure, may receive a credit (less a $150 per person administrative fee) or a refund (less a $250 per person administrative fee) ONLY if we are able to replace the cancelled guest(s) with a new booking or with a guest(s) from the waitlist. Note that even though a tour may be waitlisted, the waitlist may be empty or guests on the waitlist may have made other plans or are no longer interested once contacted.
• Guests who cancel within 15 days of departure, may receive a credit (less a $250 per person administrative fee) or a refund (less a $500 per person administrative fee) ONLY if we are able to replace the cancelled guest(s) with a new booking or with a guest(s) from the waitlist. Note that even though a tour may be waitlisted, the waitlist may be empty or guests on the waitlist may have made other plans or are no longer interested once contacted.
• There are exceptions to the above policy and some tours (including international tours, tours that include overnights in a national park or tours that require security access) may have different or additional restrictions. 
• If a refund has been approved for a cancellation, please allow 8 weeks after the tour has departed to receive the refund check.

Cruise Cancellation
Refer to the cruise line’s documentation as each cruise line cancellation policy differs.

Additional Notes About Cancellations

• Tour credit does not expire and may be left on your account for future use or immediately transferred to another tour.
• No tour credit or refund will be issued for a guest’s failure to board the motorcoach on the day of departure – regardless of the reason.
• No tour credit or refund will be issued to guests who voluntarily cancel or decline to join/use a tour, meal, attraction, event, accommodation, transfer, etc. or for involuntarily missing a tour inclusion due to individual air travel arrangements or other third-party transportation providers’ delays, or for other acts beyond our control.
• All cancellation policies and fees provided here supersede any other previously printed policies and fees.

Because of the fees associated with cancellations and the possibility that no refund or tour credit may be available, we highly recommend guests protect their travel investment by purchasing travel protection at the time they make their initial tour payment. Travel protection policies generally include protection for trip cancellation, interruption and delay, protection for your luggage and personal items, health and accident insurance, and other benefits. Those guests who have purchased travel protection and must cancel for a covered reason (which includes a doctor-verified illness), will be reimbursed by the travel protection company the balance of any funds we are unable to refund. While we do not sell travel protection, we provide and recommend a policy through AON and the National Tour Association, though encourage our guests purchase the policy they are most comfortable with. Travel protection premiums are non-refundable and additional restrictions may apply so please refer to your travel protection policy for details.

A fee of $50 per guest/transaction may be charged for any necessary revisions or alterations to tour bookings. Spelling corrections to guests’ names after airline arrangements have been confirmed/purchased are subject to airline revision fees.

Tour prices generally include the services of a tour director and driver, land transportation, sightseeing, luggage handling of one piece of luggage per guest, and the following if applicable and specified in the package: accommodations, roundtrip airport-hotel transfers (with the purchase of group airfare), local guides, meals, admissions, and customary gratuities for luggage handling and meals included in the itinerary. See each tour or cruise package for specific inclusions.

Tour prices generally do not include airfare, airline baggage fees, transfers to/from the departing airport, transportation to/from the first/last hotel should a guest arrive after/depart before the group, meals, sightseeing, events or attractions not included in the itinerary, visa fees, excess baggage handling, optional excursions, travel protection/cancellation insurance, personal expenses, and customary gratuities to tour directors, drivers, local guides and hotel housekeepers. The price does not include any expenses incurred by a guest that leaves the tour voluntarily or involuntarily due to illness or any reason/event beyond our control or is refused passage because, in our judgement, they may affect the health, safety or enjoyment of other guests. Should inclement weather, road conditions, strike, unforeseen event and other condition beyond our control delay or cancel the departure of a scheduled airplane, ship, boat, train, or motorcoach and additional accommodations, meals, transportation and other expenses be necessary, all additional costs are the responsibility of each guest.

Prices are per person and the price for double occupancy is based on two guests sharing a room with one or two beds. Triple/quad occupancy (when available) is based on three/four guests sharing two beds with a roll-away bed included ONLY when available and bed/room size and fire codes permit it. All room assignments are ultimately made by our hotel suppliers and therefore, while we can pass on some requests such as adjacent room, connecting rooms, lower/upper level rooms or rooms near the elevator, these requests cannot be guaranteed and are subject to additional costs. Hotel rewards/points are not available when traveling as a group. While the hotels listed are our intended hotels, we reserve the right to substitute similar hotels.

Single Accommodations
A single supplement exists for those guests without a roommate simply because the price of a hotel/cruise room is the same whether there is one or two guests staying in it. Therefore, a single occupancy guest is solely paying for the room rather than splitting the cost of the room with a roommate (as is the case for double occupancy). Since hotels and cruise ships limit the number of single occupancy rooms, singles should book early. Paying the single supplement does not provide two seats on the motorcoach.

Optional roundtrip airport transfers are available from specific departure points (see each tour page for the departure points served on that tour) for an additional $99 per person (2024 tours) or $129 per person (2025 tours). Transfers from home can be arranged for an additional cost with the price dependent on the distance to the airport. Transfers are only available on the scheduled tour departure and return dates. Restrictions apply.

Valid government-issued picture identification is required for some tours – please check the tour description and your tour confirmation/receipt. Beginning May 7, 2025, every air traveler 18 years of age and older must show a REAL ID-compliant driver’s license (marked with a star at the top of the card), or a passport to travel by air within the U.S. For all international tours and cruises (including Canada), each guest must have a valid passport and possibly a visa, if required. Expiration date of passports should be at least 6 months after the return date.

Good Times Travel offers various departure points as a convenience to guests residing in different areas of Southern California. These departure points are offered only as locations from which to park and board the motorcoach and are not offered or implied as secure parking locations. Guests must observe all parking restrictions and display parking permits when required. Good Times Travel is not liable for loss, theft or damage to vehicles or their contents, personal injury, parking citations or costs related to towing or retrieval of towed vehicles. All guests park at all departure points at their own risk.

Multi-day tour documents for all members of the traveling party are mailed to the address of the guest that paid for the tour approximately 14 days prior to departure, providing full payment has been made. If you pay for a guest and would like them to receive their own tour documents, please provide their separate mailing address at the time of payment. Documents include departure time/location, tour itinerary, hotel and flight (if applicable) details and a luggage tag for each member of the traveling party.

One piece of luggage (not exceeding 50 pounds) per guest that will be handled by the motorcoach driver and hotel(s) is included in the multi-day tour price. In addition to the piece of luggage being handled, each guest may also bring (1) carry-on and (1) personal item (purse, camera bag) onboard the motorcoach to be stored in the overhead compartment. Wheeled or rigid carry-on luggage generally does not fit in the overhead compartment (approximately 10 inches high). Should a guest wish for more than one piece of luggage to be handled, or a guest’s carry-on bag does not fit in the overhead compartment, it will be stored in the luggage bay, delivered to/from the guest’s hotel room, and a fee of $10 per bag/per hotel will be collected by the tour director. If a guest wishes to check a bag with the airline, the guest is required to pay the airline directly, which generally ranges from $45-$45 per bag. Although every effort is made to handle a guest’s luggage with care, we are not responsible for, or accept claims for lost, delayed or damaged luggage or personal effects. Travel protection is recommended to cover these rare possibilities.

On all tours, seating on the motorcoach is based on a priority system in which priority is given to the order that the initial tour payment was made. Seats on the motorcoach are assigned from the front of the motorcoach to the rear of the motorcoach based on the date that payment was made (postmarked if mailed), and not when the tour was booked. Similarly, seats at performance venues are assigned within our seat block from front to back in the order payment was made. We can only provide general seating sections such as “orchestra” or “balcony” and cannot provide specific seat numbers, rows, or honor seating requests for performance venues. There is a daily seat rotation on most multi-day tours. Requests for seating aboard motorcoaches, trains and airplanes cannot be guaranteed and some requests (such as front of the motorcoach) cannot be accepted in fairness to all guests.

While lower prices can be achieved with group airline ticketing, one disadvantage is that we have no control over seating and therefore we cannot accept requests for aisle, window or front of the airplane seating. The airlines simply pre-assign our group to a block of seats from a guest manifest that we provide, prioritizing traveling parties are seated near each other. Because we ultimately are at the mercy of the airline, traveling companions may not be seated next to one another. Upon check-in at the airport, you may change your seat to any open seat on the airplane (additional fees may apply for windows and aisle seats). Contact our office if you would like a quote for upgraded/premier seating with a specific seat assignment.

Because some guests prefer an additional, empty seat next to them on the motorcoach, we allow guests to purchase a second seat an additional price (approximately $90 per day). Please notify us at the time of booking if you are purchasing an additional seat so we can ensure that an adjacent seat is available. Additional seats may not be available on some tours or departure dates.

Good Times Travel is committed to providing a comfortable and enjoyable experience for all of our guests. As part of this commitment, we require any guest who cannot fit within the boundaries of one seat on the motorcoach, to purchase an additional seat. Although there are slight differences in seat size depending on the motorcoach used, the width of the seat typically measures between 17 and 19 inches. If you are traveling alone and unable to fit in a seat of this size without encroaching upon any part of the neighboring seat, a second seat must be purchased for $90 per day. Additional seats may not be available on some tours or departure dates. The purchase of a second seat is not required if you are traveling with a companion who has agreed to occupy the seat next to you. Please notify us at the time of booking if you are purchasing an additional seat so we can ensure that adjacent seat is available. If in the judgement of the tour director you require a second seat and it has not been purchased in advance, you will be asked to purchase the additional seat before boarding the motorcoach, if one is available. There is the possibility that an additional seat is not available, which could compromise your ability to participate in the tour. We therefore strongly encourage you to purchase the second seat at the time you book the tour. Good Times Travel is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA) and its corresponding state and local laws. In line with our nondiscrimination policy, if your need for an additional seat is because of a disability, please inform us of your need for a reasonable accommodation at the time of booking so an additional seat can be provided to you at no cost, if available.

Service dogs trained to perform specific tasks for a disabled person are permitted on Good Times Travel tours. Advance notification is preferred, as it allows us to better prepare to accommodate the service dog and disabled guest’s needs. For the comfort and safety of others, emotional support dogs and pets are not permitted on tour.

Guests with special diets, severe dietary allergies or major dietary restrictions should communicate this at the time of booking so we can determine if special arrangements can be made with our tour suppliers. While some dietary restrictions/allergies will be communicated by us to our suppliers prior to arrival, most will need to be communicated by the guest upon arrival and special arrangements will be made. See "Accommodations" for information pertaining to hotel room requests and "Seating" for seating requests. While we will pass on special requests to the appropriate tour suppliers on your behalf, ultimately these suppliers determine if these requests can be accommodated, and therefore Good Times Travel cannot guarantee nor assume responsibility for the outcome of these requests.

Gratuities to the tour director, driver and local guides are considered customary and recognized in the industry as an appreciation for a job well done. Good Times Travel does NOT include these gratuities in the tour price because we believe gratuities provide a strong incentive to exceed your expectations, and gratuities should ultimately be earned rather than guaranteed. Gratuity envelopes for your tour director and driver will be provided and all gratuities should be offered on a voluntary and individual basis. Because we are asked for suggested gratuity amounts we provide the following industry guidelines. If you feel that service has been superior, you may wish to leave a more generous gratuity.

Single-Day Tours
Tour Director: $5-$8 per guest.
Driver: $5-$8 per guest.
Local Guide: $5-$8 per guest

Multi-Day Tours
Tour Director: $6-$10 per guest/per day.
Driver: $6-$10 per guest/per day.
Local Guide(s): $5-$8 per guest/per guide or per day

Guests traveling with us should be in reasonably good health. All tours require some walking with some sites requiring extensive walking, stairs and/or inclines. Itineraries that include higher elevations may have varying effects on individual guests. See each tour page for the tour activity level and go here for more information on tour activity and tour pace levels. Guests must notify us in advance of any physical or mental illness, disability or other condition(s) for which special accommodations are necessary. We must also be notified of any medical treatment that may render the guest unfit for travel or constitute a risk or danger to the guest or other guests. Guests needing any form of assistance must be accompanied by another full paying guest who will take responsibility for any needed assistance during the tour. Good Times Travel tour directors, drivers or other guests cannot be asked or required to assist guests who have challenges boarding the motorcoach, walking, eating or other routine activities. We reserve the right to refuse passage to any guest who, in our judgement, may affect the health, safety or enjoyment of other guests. Guests requiring a walker, wheelchair, oxygen or other device, must provide their own device(s). Please be aware that some hotels, attractions and areas may have accessibility limitations for such devices.

While we make every effort to operate our tours as advertised, situations may arise that necessitate changes to the itinerary, routing and/or timing. We reserve the right to adjust the itinerary prior to and/or following departure including the substitution of hotels, restaurants, attractions, shows, modes of transportation, etc. Should we need to deviate from the itinerary it will be only in cases of extremely bad weather, extraordinary traffic or other exceptional circumstances or conditions beyond our control that we could not foresee. We ask for your patience, understanding, flexibility and ability to retain a sense of adventure while traveling with us.

For the safety and enjoyment of all guests, each guest assumes responsibility for following all tour procedures, policies and safety regulations, following instructions provided by tour directors and drivers, and displaying acceptable patterns of behavior while traveling with Good Times Travel. All guests must be 8 years of age or older to join us on tour. An adult must accompany any guests under 18 years of age. Guests must be at least 21 years of age to join us on a casino single-day tour. Good Times Travel reserves the right to refuse passage to any guest who, in our judgement, may affect the health, safety or enjoyment of other guests.

During the course of a tour, the tour director and other guests may take photographs and/or videos in order to share the experience on social media and in Good Times Travel promotional marking. It is possible that you may appear in one or more of the photos or videos, and by joining a Good Times Travel tour you are providing consent to be photographed and/or recorded and to have your appearance and voice used in any and all media in perpetuity without notice or compensation.

Photos shown with tour/cruise descriptions are reflective of the area(s) visited, but may not be included in the actual itinerary. Maps shown may not reflect actual tour routing.

Good Times Travel, Inc. is a registered member of the State of California’s “Seller of Travel” program – CST# 2018390-40. Registration as a seller of travel does not constitute approval by the state of California. Good Times Travel is a participant in the California Travel Consumer Restitution Fund. In accordance with the fund, Good Times Travel maintains a trust account into which all multi-day tour payments are deposited. Transactions made by guests living outside of California are not covered by the Fund. All payments for travel services not provided to guests shall be promptly refunded, in accordance with the agreed-to terms.

Any person reserving or purchasing travel services offered by Good Times Travel, Inc., (hereinafter referred to as “GTT”) accepts the following conditions: GTT is responsible to you in making arrangements for travel services including, but not limited to transportation, accommodations, sightseeing, meals, and tickets. The carriers, hotels and other suppliers providing tour services are independent contractors and are not agents or employees of GTT. GTT acts only as an agent of the air carrier, while for all other purposes, GTT does not act as an agent for any party whatsoever. GTT is not responsible for the willful or negligent acts and/or omissions of such suppliers or of any air carrier or their respective employees, agents, or representatives, including, but not limited to, their failure to deliver or their partial or inadequate delivery of services. All certificates and other travel documents for travel services issued by GTT are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied. Neither GTT, nor any representative, employee or affiliate shall be liable for any accident, injury, death, property damage, delay, inconvenience, loss of enjoyment, upset, distress or frustration, or personal loss to you or to those traveling with you in connection with any accommodations, transportation, or other travel services, or resulting directly or indirectly from any occurrences or conditions beyond GTT’s control, including but not limited to, weather, acts of terrorism, war, pandemic/epidemic, defects in vehicles, breakdown in equipment, strikes, theft, delay or cancellation of, or changes in itinerary or schedules. GTT will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that GTT will use its best efforts to ensure that adequate measures are taken. GTT reserves the right to decline to accept or retain any person as a member of any tour or vacation at its discretion. GTT and/or their tour directors retain the right to terminate the participation (without refund) of any guest at their discretion, if such person’s health, actions or general deportment impede the operation of the tour and/or causes any hardship or loss of enjoyment to the tour director and/or other tour guests. In such case there will be no refund or credit to the guest for the unused portion of the tour, and all additional expenses incurred, such as airline ticket change penalties, transfers to the airport etc., will be the sole responsibility of the guest whose membership was terminated. GTT is not liable for any expenses or damages incurred by any tour member. GTT reserves the right to cancel or alter at their discretion and without notice, any tour including, but not limited to, change of dates, routing, change of hotels, meals, shows, modes of transportation and/or sightseeing of any tour. All pricing is subject to change. GTT reserves the right to correct promotional or pricing errors at any time, or increase the program price in the event of cost increases due to changes in airfare, currency fluctuations, park fee increases, taxes, fuel surcharges, etc. GTT reserves the right to alter its cancellation policy when a substantial amount of cancellations or postponements of travel is attributable to conditions resulting from an act of God, natural or man-made disasters, government action, civil disorder, war, hostilities between nations, or unavailability of transportation through no fault of GTT. GTT is not liable for loss, theft or damage to vehicles or their contents, personal injury, parking citations or costs related to towing or retrieval of towed vehicles. GTT is not responsible, nor can it assume liability for loss or damage to luggage and personal effects due to breakage, theft, ordinary wear and tear, or through hotel, airline and group carrier handling, or other forces beyond our control. Participants may be photographed for promotional purposes. Any person reserving or purchasing travel services offered by GTT understands the contagious nature of COVID-19 and voluntarily assumes all risk associated with the exposure to COVID-19 by virtue of your presence on a tour or cruise. Further, you understand exposure to COVID-19 may cause personal injury, illness, permanent disability and/or death. No person, other than an authorized representative of GTT by a document in writing, is authorized to vary, add, or waive any term or condition set forth in the preceding provisions. A contract is made when payment is received by Good Times Travel, Inc. of Fountain Valley, CA and any dispute shall be governed by California law and subject to the jurisdiction of the County of Orange, CA. Terms and conditions are subject to change.