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Common Questions

Is there still space available on a tour?
Browse this website which is kept up-to-date with tour availability (tours that are waitlisted or have limited space will note that), or contact our office to determine tour availability.  Because tours sell out quickly, some tours in our catalog and on this site may have a waitlist even if it's not noted. We highly recommend adding your name to a waitlist as people cancel or we add additional space if possible.

When will a tour become waitlisted?
Unfortunately, we never know when this will occur.  When you see a tour that you don’t want to miss, pay for it as soon as you know it fits in your schedule. Tours that are marked as 'Limited Space' or listed under 'Last Call' are generally limited in available space.

How do I know I always have the most up-to-date listing of available tours?
Since our catalog only comes out a couple times each year, there are times that a new tour is added after a catalog has been delivered to you. On all of our tours and in our office we provide Tour Updates that list just added and available tours. You can always browse this website to access just added tours and check tour availability (tours that are waitlisted or have limited space will note that). On this site you can also register for our “E-mailer” by going here. "E-mailer" subscribers are notified of just added tours first. 

What is an Early Deposit Discount?
When we first advertise multi-day tours, we often times offer a discount to those that make their tour deposit early. The full deposit is required; the discount is taken off the balance payment. Early Deposit Discounts cannot be combined with any other discounts. Go here to see what Early Deposit Discounts may currently be available.

Do you offer travel presentations?
Yes, generally two times a year we have pre-scheduled travel presentations for those that would like to find out more about our company or specific tours. Go here to see the schedule and find out more.

Can I pay online or over the phone with a credit card?
While we always prefer payments by check to keep our prices as low as possible, you may pay online via our website by going here. Note that your tour reservation(s) must be confirmed before making payment. Our online payment system accepts all major credit cards. You may also pay with a credit card in person at our office, via e-mail, mail or fax by submitting our credit card authorization form  once your reservations have been confirmed.  We do not accept credit cards over the phone because we need a signed authorization for each charge and we do not store credit card information - hence the credit card authorization form. This is for your security as well as our own.

How does the group airfare/pricing work?
We list the land price separate from the airfare as some passengers choose to use frequent flyer miles or make other arrangments to meet the group. If you wish to have Good Times handle the air ticketing, you should pay for the airfare as soon as possible to lock in the lowest rates as rates do increase.

Do you offer travel protection in case I must cancel a tour or return home early?
Yes and we highly recommend it. Whether you’re planning your annual getaway or the vacation of a lifetime, you don’t want to have to think about what will happen should you have to cancel or interrupt your trip. Or get sick. Or have your luggage lost or stolen.  Because things can happen, on all of our multi-day tours we provide our travelers an optional Travel Protection plan. Ask your reservationist for more details or visit the Travel Protection page on this site for more details. Prices start at just $32 per person.

When should I purchase the travel protection?
The easiest answer to this question is another question..."when do you want to insure you get your money back should you have to cancel?"  Your payments are not covered until you purchase the travel protection. Generally we suggest purchasing the travel protection when you make your balance payment since that is when a majority of the funds are being paid out and at that time they become non-refundable (though some or all of a deposit payment may be non-refundable as well.)  However, should you have a pre-existing medical condition and wish to cover that condition, you must purchase the travel protection at the time of deposit (and possibly pay a higher premium).  See the travel protection plan for details by going here.

If I can’t make a tour, can a friend go?
On most tours that don't involve air travel or train travel or high security, someone may go in your place, so as to avoid cancellation charges.  However please notify our office as there may be exceptions to this.

What happens if there is (or might be) rain the day of my tour?
99% of our tours will operate regardless of the weather conditions.  Should a tour need to be cancel, we will contact you cancel or reschedule, generally the day prior to departure.  Always assume the tour is scheduled as planned unless you hear otherwise.

What is the pacing or physical demands on your tours?
Tour pacing and physical demands (walking, stairs, etc.) varies by each tour and we've tried our best to describe within each tour description or itinerary how much walking is involved (ie docent-guided walking tour vs. driving tour or suggesting comfortable walking shoes).  Know that our tours are designed for adults and seniors and therefore the amount of walking and pacing is designed for this age group as well.  At any time you are welcome to opt out of a portion of a tour if you choose not to participate (though no refund or credit can be guaranteed).  Regardless of the tour there will always be some level of walking as you enter and exit the destinations/venues we are visiting and some stairs as you enter/exit the motorcoach.

Each multi-day tour is assigned an activity level to assist you in determining the which tour is right for you based on your physical abilities and the pacing you prefer. The designation is located on this website under "Additional Information" for each individual tour and on our detailed color brochures for each tour. 

Low Activity/Leisurely: Limited walking, or walking is at your own pace, and leisurely free time is included.  Few stairs are involved and elevators are usually present at destinations. Fewer hotels (most times, a single-hotel stay) are used on these tours.

Moderate Activity: Some stairs and/or inclines or uneven ground is present at the destinations.  Moderate walking is required and perhaps at a set pace if a guided walking tour is included. Elevators may not be present at all destinations.  There is less free time than a leisurely tour and touring days are generally longer as well.  More than one hotel may be used.  Tour may involve higher elevations.  Persons of limited mobility should consult with a physician as to the appropriateness of this tour in relation to their physical abilities.

High Activity/On the Go: Considerable walking and/or numerous steps involved, possibly on uneven surfaces. No elevators may be present at the destinations. There is little free time on these tours and touring days are generally long.  Multiple hotels may be used.  Tour may involve higher elevations.  This tour is considered inappropriate for persons with mobility limitations.

What if I have a special request such as a dietary requirement ?
We will do our best to accommodate special requests.  Please make this request at the time of your reservation and we will do our best to inform you as to whether we will be able to accommodate your request.

Where do your tours depart from?
Each of our departure points are detailed on the Departure Points page on this site. Each tour description lists the departure points available for that tour.  On our search page you may also search for all tours that include a particular departure point.  Note that if you have a group, it may be possible for us to pick you up at another location that's more convenient for your group members.

Will I receive tickets before the departure date?
Other than a payment receipt or travel documents related to your multi-day tour, our office will not send tickets. Tickets for any performances, shows, etc. will be provided to you by your tour director on the motorcoach.

What type of motorcoaches do you use?
The late-model, deluxe touring coaches that we use on our tours are raised high and have large windows ideal for sightseeing, comfortable leather seats, seat belts, arm rests, foot rests, electrical outlets, luggage bins, large monitors, air conditioning, a restroom and kneel for easier access. Passengers often comment that our coaches are the best they've ever been on.

Are motorcoach and theatre seats assigned?
Yes. Seating is assigned based on the order in which payment is received – unpaid reservations do not guarantee seat assignments. Seat assignments are provided by your tour director on the first day of the tour. On multi-day tours there may be a daily seat rotation depending on the length of tour.  You may make a seating request but it is never guaranteed. Requests for seats at the front of the coach cannot be taken either because of our policy about assigning seats based on the order of payment. To insure seats close to the front of the motorcoach, it is best to pay for your tours as soon as you see them first advertised.

Can I request an aisle or window seat on the airplane? 
Yes you may. However, while such a request can be made, it cannot be guaranteed.  And priority for such requests are given to those that deposit the earliest. To achieve the competitive pricing we do for airline tickets we purchase group tickets which do not come with specific seat assignments like individual tickets do. When you make a request to Good Times for an airplane seat, we simply pass that request onto the airlines and the airlines therefore become final decision maker on their seating.

Should I tip the driver, tour director and step-on guide?
Tipping is customary in the industry for a job well done and is important to those that work hard to earn them. Good Times does not include these gratuities in the tour cost because we choose to allow each passenger to decide what the appropriate tip amount is and we feel it serves as motivation for these individuals to exceed your expectations. Suggested gratuity amounts for single-day tours: $3-$5 per passenger. Suggested gratuity amounts for multi-day tours: $4-$7 per passenger/per day, though any amount is appreciated.

What if I have a group of people that would like to go on a tour?
We can customize and operate tours for any size group.  We can also block space on any of our existing tours so there is no required minimum group size.  If you have a group, visit the Groups Page on this site and contact our office so we can inform you of the benefits of traveling with us as a group and the benefits to the group leader.

Can you help me plan my cruise vacation?
Yes, our cruise experts can assist you with any cruise – Mexico, Alaska, Hawaii, Mediterranean, Caribbean, etc.  When planning your next cruise, contact us for the best rates and service – any destination, any cruise line, any number of passengers.

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Toll Free: 888-488-2287 Local: 714-848-1255 Fax: 714-848-2855 - CST: 2018390-40
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