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Travel Policies

RESERVATIONS
Visit the reservations page on this website or contact our office at 1.888.488.2287 – Monday through Friday, 9 a.m. –5 p.m. PST. Our office is normally closed on weekends and major holidays. A reservation secures space for 5 working days to allow time for payment to reach our office. After 5 days, full payment (or deposit if applicable) is the only way to guarantee space (and motorcoach seating priority). Because reservations are considered confirmed when payment is received, reservations that remain unpaid after 5 days are subject to cancellation.

PAYMENT
All payments may be made by cash, check, or credit card. Checks should be made payable to Good Times Travel and should include an itemization of the tours/departure dates you are paying for.  Payment may be made online by going here or by completing our credit card authorization form once your reservations have been confirmed.  Please provide your e-mail address so that we may e-mail your confirmations to you or include a self-addressed, stamped envelope with all payments so that a confirmation/receipt may be mailed back to you.  All payments should be sent to: Good Times Travel – 17132 Magnolia St., Fountain Valley, CA, 92708-3348

Balance Payments
The balance of payment is usually due 45-90 days before departure depending on the particular tour or cruise. An invoice for balance payments with the balance due amount and balance due date will be mailed to you. 

TRAVEL DOCUMENTS
Travel documents for all multi-day tours will be in your possession by 14 days prior to departure, providing full payment has been received. Documents include tour itinerary, departure and arrival information, hotel information, luggage tags (for those tours including air travel), clothing suggestions plus any helpful hints.

CANCELLATIONS/TRANSFERS & TRAVEL PROTECTION
If Good Times must cancel or reschedule a tour you will be notified by our office as soon as possible and all payments received will be refunded or credited depending on the clients’ wishes. Good Times cannot assume responsibility for any additional costs/fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Good Times. 

If you must cancel, please notify our office (preferably in writing) as soon as you know you must cancel. At that time we will assume that you and/or your party will not be present on the tour and we can therefore, no longer guarantee your space(s) on the tour, nor your seating priority. 

We realize that illness and other reasons arise that may make it impossible for you to travel. For this reason, a travel protection policy (which includes cancellation insurance) through a third party is available and it’s highly recommended that you purchase this at the same time you make your initial tour payment. Those who have purchased travel protection and must cancel for a covered reason, will be reimbursed by the travel protection company the balance of any non-refunded funds (minus the travel protection premium). Visit our website or ask for a travel protection brochure for details.

Regardless of the reason, cancellations, credits, and transfers of confirmed bookings result in a costly process of e-mails, letters, phone calls, adjustments, refunds, and penalties/fees assessed by our travel suppliers. Therefore, the below cancellation policies and fees are in place. Note that the below fees are per person and apply if you choose NOT to purchase travel protection or if you cancel for a non-covered reason.


Single-Day Tour Cancellations
-If you cancel 30 or more days prior to the departure date, you may receive a credit minus a $10 p.p. administrative fee* or a refund minus a $25 p.p. administrative fee*.
-If you cancel within 30 days of departure, you may receive a credit (minus $10 p.p.*) or a refund (minus $25 p.p.*) ONLY if your space can be resold from a waitlist.
*In addition to the administrative fee, all non-recoverable or non-transferable fees made to our suppliers on your behalf (for tickets, etc.) will be retained.
-Refund provisions vary from tour to tour and there are exceptions to the above policy and some tours (including those tours involving theatre tickets or high-security access) may have different or additional restrictions.
-Please allow 4 weeks after the tour has departed to receive a single-day tour refund


Multi-Day Tour Cancellations
-If you cancel prior to our established balance payment deadline (generally 60-90 days depending on the tour) you may receive a credit minus a $25 p.p. administrative fee* or a refund minus a $50 p.p. administrative fee*.
-If you cancel after our established balance payment deadline (generally 60-90 days depending on the tour) you may receive a credit (minus $50 p.p.*) or a refund (minus $100 p.p.*).
-If you cancel within 30 days of departure, you may receive a credit (minus $100 p.p.*) or a refund (minus $200 p.p.*) ONLY if your space can be resold from a waitlist.
*In addition to the administrative fee, all non-recoverable or non-transferable fees made to our suppliers on your behalf (for airfare, tickets, lodging, services, etc.) will be retained.
-Refund provisions vary from tour to tour and there are exceptions to the above policy and some tours (including international tours and national park tours) may have different or additional restrictions.
-Reservations made after our established balance payment deadline has passed must be paid in full at the time the reservation is made.
-Please allow 4-8 weeks after the tour has departed to receive a multi-day tour refund.


Additional Notes About Cancellations
-Credit does not expire and may be left on your account for future use or immediately transferred to another tour
-No credits or refunds are available for failure to board the motorcoach on the day of departure. 
-No credits or refunds are available for unused tours, admissions, transfers, or accommodations when voluntarily cancelled or omitted by the passenger, or for missed package features due to airline or other third-party-transportation providers’ delays or for other acts beyond our control.
-All cancellation policies and fees for any tour within this catalog are in effect as of the publication date and supersede any other previously printed policies.

REVISION FEES
A handling fee of $25 per person may be charged for any alterations or revisions to multi-day tour bookings. Spelling corrections to clients’ names after air tickets have been issued will be subject to airline revision fees.

PRICE CHANGES
Good Times reserves the right to correct promotional or pricing errors at any time. Tour and cruise prices are based on current costs, charges, tariffs, rates, prices, taxes, levies and exchange rates. Should any of these costs change, Good Times reserves the right to recover from you increases in airline imposed fuel surcharges and in taxes, charges or levies imposed.

INCLUDED IN PACKAGE PRICE
See each specific package description for inclusions. Generally all tour prices include the services of a Tour Director for the duration of the tour, services of the driver, all sightseeing, land transportation, luggage handling of one piece of luggage, and the following if applicable and specified in the package description: hotel accommodations, roundtrip airport-hotel transfers (with the purchase of group airfare), local guides, meals, admissions, and tips for bellmen and meals included in the itinerary. Cruise Host services are dependent on the number of participants.

NOT INCLUDED IN PACKAGE PRICE
Airfare (if applicable), air-related taxes and fees including baggage fees, travel protection/cancellation insurance, home to airport transfers, meals not in the itinerary, tips for meals not included in the itinerary, passport and visa fees, personal expenses, excess baggage handling, optional excursions, and tips to Tour Directors, Local Guides, motorcoach drivers and van/limo drivers. The price does not include any expenses if you leave the tour at your own volition, due to illness, or due to any event beyond our control.  Further, should inclement weather and other conditions beyond our control prevent or delay departure of a scheduled airplane, ship, boat, train, or motorcoach and additional hotel nights or other expenses are incurred, all additional costs are solely your responsibility.

ACCOMMODATIONS
Prices are per person and based on two persons sharing a twin-bedded room with private bath and/or shower. Triple/quad occupancy is based on three/four people sharing existing bedding arrangements; rollaway beds are not necessarily included in triple/quad prices.  Special room requests such as smoking/non-smoking, adjacent, connecting, view, near elevator, or lower-level must be made at time of deposit. These requests cannot be guaranteed and are based on availability at the time of check-in. Hotels listed in the itineraries are intended to be used, however from time to time alternate hotels may be used.  These alternate hotels will be of a standard similar to those advertised. On some occasions, triple/quad occupancy may not be available because of bed/room size or fire codes.

Single Accommodations
A supplement must be added to cover hotel or cruise cabin costs for our single travelers.  Since most hotels and cruise ships limit the number of single rooms, singles should deposit early. Paying the single price does not imply a seat alone on the motorcoach.

GRATUITIES
Gratuity to the Tour Director and Driver is ustomary in the industry for a job well done and is important to those that work hard to earn them. Good Times does not include these gratuities in the tour cost because we choose to allow each passenger to decide what the appropriate tip amount is and we feel it serves as motivation for these individuals to exceed your expectations. All tips should be offered on a voluntary and individual basis only. Suggested gratuity amounts for single-day tours: $3-$5 per passenger. Suggested gratuity amounts for multi-day tours: $4-$7 per passenger/per day, though any amount is appreciated.

AIRPORT TRANSFERS
Optional roundtrip airport transfers are available from most of our departure points for an additional $69 p.p.. Home pick-ups are also available for an additional charge depending on the distance and if exclusive vs. shared. Transfers are only available on the tour departure and return dates. Restrictions apply.

PASSPORT & VISAS
For all international tours or cruises, each citizen must have a valid passport and possibly a visa, if required. Expiry date of passports should be at least 6 months after the return date.  For single-day tours to , U.S citizens must have a valid driver’s license or ID card. Others must have proper documentation.

LUGGAGE
Luggage handling of one piece of luggage is included in the tour price. Due to limited coach capacity, this single piece of luggage should have dimensions not exceeding 30”x18”x10” (58 linear inches) and weight not exceeding 50 pounds. A fee of $5 per traveling day will be collected by the Tour Director if a second piece of luggage is carried or the first piece of luggage exceeds either the size or weight limits. Please note that we cannot guarantee that more than one piece of luggage will be allowed onboard the motorcoach. Airlines may also impose fees on luggage, which the passenger is responsible for. One piece of carry-on luggage and one personal item per person (both which you must carry and fit beneath your feet on the coach or in the overhead compartment) are allowed. For safety reasons, wheeled luggage is not suitable as carry-on luggage on motorcoaches. Although every effort is made to handle guest’s luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft, ordinary wear and tear, or through hotel, airline and group carrier handling, or other forces beyond our control. It is important, for your protection, that you have adequate insurance to cover these possibilities.

SEATING ASSIGNMENTS
On all tours, seating on the motorcoach is based on a priority system in which priority is given to the order that payment is received by our office. All multi-day tours are subject to a daily seat rotation. Requests for seating on motorcoach and airplanes are accepted but cannot be guaranteed.

ITINERARY CHANGES/FLEXIBILITY
While we make every effort to offer tours as advertised, travelers should be flexible as situations may arise that necessitate changes or exceptions to the itinerary.  On these occasions, we reserve the right to alter the itinerary as it is deemed necessary.  Any savings will be passed on to the traveler.

HEALTH & DISABILITY
Guests must notify us in advance of any physical or mental illness, disability or other conditions for which special accommodations are necessary.  Also we must be notified of any medical treatment that may render the guest unfit for travel or constitute a risk or danger to the passenger or anyone else on board. Guests needing any form of assistance and those who are physically disabled must be accompanied by someone who will take full responsibility for any needed assistance during the tour and in the event of an emergency.  Good Times cannot provide special individual assistance to tour members with special needs for walking, dining or other routine activities.  We reserve the right to refuse passage to anyone who, in our sole opinion, may affect the health, safety or enjoyment of other passengers. Guests requiring a wheelchair must provide their own.  Please be aware that some hotels, attractions and areas may have certain physical conditions that may limit the accessibility of wheelchair guests.

MAPS AND PHOTOS
Maps shown with tour/cruise descriptions may not reflect actual tour routing. Photos shown with tour/cruise descriptions are reflective of the area(s) visited, but may not be included in the actual itinerary.

TOUR MEMBERSHIP
Good Times reserves the right to accept or reject any person as a tour member and to expel from the tour (day or overnight) anyone whose conduct is deemed incompatible with the interest of the tour group or Tour Director. We do not accept any passenger under the age of 21 for any casino tours. An adult must accompany all children under the age of 18.

CALIFORNIA SELLER OF TRAVEL
Good Times Travel Inc.  is a registered member of the State of California ’s “Seller of Travel” program – CST# 2018390-40.  Registration as a seller of travel does not constitute approval by the state of California .Good Times is a participant in the California Travel Consumer Restitution Fund. In accordance with the fund, Good Times Travel maintains a trust account into which all tour multi-day tour deposits and final payments are deposited. Transactions made by passengers from outside of California are not covered by the Fund. All payments for travel services not provided to the passengers shall be promptly refunded, in accordance with the agreed-to terms.

RESPONSIBILITY CLAUSE
Any person reserving or purchasing travel services offered by Good Times Travel, Inc., (hereinafter referred to as “GTT”) accepts the following conditions. GTT is responsible to you in making arrangements for the travel services offered in this catalog, including, but not limited to transportation, accommodations, sightseeing, meals, and tickets. The carriers, hotels and other suppliers providing tour services are independent contractors and are not agents or employees of GTT. GTT acts only as an agent of the air carrier and/or the cruise line, while for all other purposes, GTT does not act as an agent for any party whatsoever. GTT is not responsible for the willful or negligent acts and/or omissions of such suppliers or of any air carrier and/or cruise line or their respective employees, agents, or representatives, including, but not limited to, their failure to deliver or their partial or inadequate delivery of services. All certificates and other travel documents for travel services issued by GTT are subject to the terms and conditions specified by the supplier and to the laws of the countries in which the services are supplied. Neither GTT, nor any representative, employee or affiliate shall be liable for any accident, injury, death, property damage, delay, inconvenience, loss of enjoyment, upset, distress or frustration, or personal loss to you or to those traveling with you in connection with any accommodations, transportation, or other travel services, or resulting directly or indirectly from any occurrences or conditions beyond GTT’s control, including but not limited to, weather, acts of terrorism, war, defects in vehicles, breakdown in equipment, strikes, theft, delay or cancellation of, or changes in itinerary or schedules.  GTT will not have liability regarding provision of medical care or the adequacy of any care that may be rendered.  It is understood that GTT will use its best efforts to ensure that adequate measures are taken. GTT reserves the right to decline to accept or retain any person as a member of any tour or vacation at its discretion. GTT and/or their Tour Directors retain the right to terminate the participation (without refund) of any group member at their discretion, if such person’s health, actions or general deportment impede the operation of the tour and/or causes any hardship or loss of enjoyment to the Tour Director and/or other tour members.  In such case there will be no refund to the tour member for the unused portion of the tour, and all additional expenses incurred, such as airline ticket change penalties, transfers to the airport etc., will be the sole responsibility of the tour member whose membership was terminated. GTT is not liable for any expenses or damages incurred by any tour member.  GTT reserves the right to cancel or alter at their discretion and without notice, any tour including, but not limited to, change of dates, routing, change of hotels, meals, shows and/or sightseeing services of any tour in this catalog or any literature pertaining to a GTT travel package. All pricing is subject to change. GTT reserves the right to correct promotional or pricing errors at any time, or increase the program price in the event of cost increases due to changes in airfare, currency fluctuations, park fee increases, taxes, fuel surcharges, etc.. Parking at any of GTT’s designated departure points is at your own risk. GTT is not liable for any theft or damage to vehicles left at designated departure points or costs related to, and not limited to towing or retrieval of towed vehicles. GTT is not responsible, nor can it assume liability for loss or damage to luggage and personal effects due to breakage, theft, ordinary wear and tear, or through hotel, airline and group carrier handling, or other forces beyond our control. Participants may be photographed for promotional purposes.  No person, other than an authorized representative of GTT by a document in writing, is authorized to vary, add, or waive any term or condition set forth in the preceding provisions. A contract is made when payment is received by Good Times Travel, Inc. of Fountain Valley, CA and any dispute shall be governed by California law and subject to the jurisdiction of the County of Orange, CA. Note: Terms and conditions are subject to change.

© Good Times Travel - 17132 Magnolia St. - Fountain Valley, CA 92708
Toll Free: 888-488-2287 Local: 714-848-1255 Fax: 714-848-2855 - CST: 2018390-40
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